Privacy Policy | Malina Casino

1. Information we may collect

The information handled by an online casino depends on how a player uses the website and which services are available. Some information is provided directly by the player, some is created when an account or transaction is used, and some is collected automatically from the device or browser. We take reasonable steps to use information in a way that is relevant to the purpose for which it was collected.

Account and contact details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential information, username, password, telephone details and email address. We may also record account preferences, communications, responsible gambling settings and information provided when a player contacts customer support. These details help us create and manage an account, communicate about account activity and respond to questions.

Identity and verification information

To help confirm identity, eligibility and account ownership, we may request verification information or documents. This can include information shown on identity documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to prevent fraud, misuse or unauthorised access. Verification information is handled for account protection, anti-fraud checks and other compliance purposes.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, gameplay, account balances, bonuses or promotional activity where relevant, payment method details and transaction outcomes. Payment providers may process payment information through their own systems. We use transaction records to operate account services, identify unusual or unauthorised activity, resolve disputes, provide support and meet record-keeping obligations.

Device, usage and cookie data

When the website is visited, we may receive technical information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, referring website, access times and information about how the site is used. We may also use cookies and similar technologies to remember settings, keep the website working, support security, understand performance and improve the player experience.

2. How we use information

Personal information is used for clear business and service purposes connected with operating an online casino. The particular information used and the reason for using it can depend on the account, activity, request and applicable requirements. Common purposes include the following:

Creating, administering and maintaining a player account.
Processing gameplay activity, deposits, withdrawals and other account transactions.
Confirming identity, checking eligibility and protecting account security.
Carrying out anti-fraud, anti-money-laundering and responsible platform protection checks in general accordance with applicable requirements.
Detecting, investigating and preventing suspicious, unlawful, unfair or unauthorised activity.
Providing customer support, handling complaints and responding to account or privacy requests.
Sending service messages about account access, security, transactions, changes to services or other important information.
Understanding website performance, testing functionality and improving features, content and usability.
Managing marketing preferences and, where permitted, sending information about services or promotions that may be relevant to a player.
Keeping appropriate records and meeting legal, regulatory, tax, accounting, dispute-resolution and other compliance obligations.

Where information is not supplied when it is needed for an account service, verification check, transaction or legal obligation, some features may not be available or a request may take longer to process. We do not intend to use personal information for purposes that are incompatible with the reason it was collected unless a permitted basis for doing so applies or the player has been informed.

Marketing communications

Marketing communications may include information about services, features, offers or other casino-related content. Where marketing consent is required, it will be requested in an appropriate way. Players can withdraw consent to marketing at any time by using an unsubscribe option in a marketing message where available or by contacting support@malinacasino.wtf. Stopping marketing does not normally stop essential service messages, security notices, transaction updates or other communications needed to manage an account.

3. Sharing and protecting information

We may share information where this is reasonably necessary to provide services, protect players and the website, process transactions, complete verification or meet an applicable obligation. Access to information should be limited to people and service providers who need it for an appropriate purpose. Depending on the service involved, recipients may include payment and banking service providers, identity and verification providers, fraud-prevention services, technology and hosting providers, customer support tools, analytics providers, professional advisers and parties involved in resolving a dispute.

Information may also be disclosed where we believe disclosure is required or permitted to comply with a legal obligation, respond to a valid request, protect rights or safety, investigate suspected fraud or misuse, enforce applicable terms, or support the security and integrity of the platform. We do not sell personal information as a general business practice. Service providers that handle information on our behalf are expected to use it only for the services they provide and to apply appropriate safeguards.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security procedures, monitoring, secure transmission methods and restrictions on staff or supplier access. No website, payment process or electronic transmission can be guaranteed to be completely secure. Players should use a unique password, keep login details confidential, sign out from shared devices and contact support promptly if they suspect that an account has been accessed without permission.

Information processed in other locations

Some technology, payment, verification or support providers may process information in a location outside Australia. If information is handled overseas, reasonable steps should be taken to support its protection and to use it only for an appropriate service purpose. The safeguards and requirements that apply can vary depending on the provider, the type of information and the location involved.

4. Cookies, storage and retention

Cookies and similar technologies

Cookies are small text files or similar technologies stored on a device when a website is visited. Some are needed for basic functions, such as keeping a session active, remembering preferences, supporting login security and helping pages load correctly. Other cookies may help us understand website use, measure performance, remember choices or support relevant communications. Cookies can be session-based, meaning they expire when the browser is closed, or persistent, meaning they remain for longer according to their settings.

Players can manage or remove cookies through their browser settings. A browser may allow all cookies, block some or all cookies, or provide an alert before a cookie is stored. Blocking necessary cookies can affect login, account functions, security checks or other parts of the website. Cookie settings on one browser or device may not apply to another device.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for account and service administration, to resolve questions or disputes, to protect the platform, or to meet legal, compliance, accounting and record-keeping obligations. The period can vary according to the type of information and the reason it is held.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, transaction, security or communication records must be kept for a period required by law or for another valid compliance purpose. When information is no longer needed, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

5. Player privacy rights and requests

Depending on the circumstances and applicable privacy requirements, players may be able to ask for access to personal information held about them, request correction of information that is inaccurate or incomplete, request deletion of information, or withdraw consent to marketing. Players may also ask questions about how their information is used, object to certain uses where an objection is available, or request that a use be restricted where this is supported by applicable requirements.

How to exercise your rights

To make a privacy request, contact support@malinacasino.wtf. Please explain the request clearly and include enough information for us to understand which account or records are involved. Requests may include access to your data, correction of your data, deletion of your data, or withdrawing consent to marketing. We may need to verify the requester’s identity or ask for further information before acting, particularly where the request involves account security or sensitive documents.

We will review requests and respond within a reasonable timeframe. Some requests may be refused, limited or delayed where this is permitted or required, such as where information must be retained by law, deletion would affect the rights of another person, a request could compromise fraud or security checks, or the information is needed to establish or defend a claim. If information is corrected, reasonable steps may be taken to share the correction with relevant service providers where appropriate.

Updates to this policy

This Privacy Policy may be updated when services, technology, business processes or applicable requirements change. The updated version will apply from the date it is published on the website, unless a different effective date is stated. Players should review this page from time to time to stay informed about how information is handled. Continued use of the website after an update may indicate that the player has read the revised policy, subject to any consent or notice requirements that apply.